Privacy policy

 Privacy Policy

Last updated: September 1, 2025

FLIPA. Metal Clay Supplies operates this store and this website, including the data, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed.

Personal Information We Collect or Process

When we refer to “personal information,” we mean any data that identifies you or can reasonably be linked to you. This does not include anonymized or de-identified data.

We may collect: 

  • Contact details: name, address, billing address, shipping address, phone number, and email.

  • Financial information: credit or debit card details, bank account information, transaction details, and payment methods.

  • Account data: username, password, security questions, preferences, and settings.

  • Purchase history and activity: items viewed, added to cart, orders, returns, exchanges, or cancellations.

  • Communications: messages sent via contact forms, email, or customer service.

  • Technical information: IP address, browser type, device, unique identifiers.

  • Usage data: interactions with the site, pages visited, actions taken, and access date/time. 

Sources of Personal Information

We collect personal information:

  • Directly from you when you register, purchase, or communicate with us.

  • Automatically through cookies and similar technologies while browsing the site.

  • From service providers (payment processors, analytics tools, logistics).

  • From authorized third parties when you consent.

How We Use Your Personal Information

  • Provision and improvement of the Services: processing orders, managing shipments and returns, saving preferences, personalizing your experience.

  • Marketing and advertising: sending promotional communications (where permitted by law or with your consent) and displaying relevant ads.

  • Security and fraud prevention: protecting accounts, detecting suspicious activity, ensuring secure transactions.

  • Customer service: responding to inquiries, resolving issues, managing business relationships.

  • Legal compliance: responding to authorities’ requests and fulfilling regulatory obligations. 

How We Disclose Your Personal Information

We may share your information:

  • With Shopify, which hosts the site and provides the technical infrastructure for the Services.

  • With trusted third-party providers for functions such as payment processing, logistics, marketing, data analytics, or hosting.

  • With authorized business partners, if you request or consent.

  • To comply with legal obligations or in response to legal proceedings.

  • In corporate operations such as mergers or acquisitions.

Relationship with Shopify

The Services are hosted on Shopify, which may collect and process personal information about your use of the site in order to operate, maintain, and improve its platform. This may include data collection via cookies, analytics tools, and built-in functionalities. Shopify may store and process personal information on servers located outside your country of residence.

For more information on how Shopify handles your data, please review its Privacy Policy: https://www.shopify.com/legal/privacy.

Links to Third-Party Sites

The site may contain links to external websites. We are not responsible for their privacy practices and recommend that you review them before providing personal information.

Children’s Data

Our Services are not directed at minors, and we do not knowingly collect personal information from individuals considered underage under applicable law. 

Security and Retention

We adopt reasonable measures to protect your personal information, although no system is completely secure. We retain data only as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations. 

Your Rights

Depending on your location, you may have the right to:

  • Access your data.

  • Correct inaccurate information.

  • Request deletion of data.

  • Request data portability.

  • Object to the processing of data for marketing purposes.

  • Withdraw consent at any time.

To exercise these rights, please contact us through the means listed below.

Changes to this Policy

We may update this Privacy Policy from time to time. We will publish the most recent version with the update date and, if necessary, notify you of significant changes.

Contact

FLIPA. Metal Clay Supplies

Passeig del Born 14, Local comercial, Barcelona - 08003, Spain

📧 flipa.born@gmail.com